Refund Policy
Effective Date: July 15, 2026
At BMB Ventures LLC, we strive to provide high-quality products and services. Due to the nature of many of our offerings, all sales are considered final unless otherwise stated below.
Digital Products
Because digital products (including downloadable content, voice notes, videos, photos, and other digital files) are delivered immediately or become accessible after purchase, all digital product sales are final. We do not offer refunds, exchanges, or cancellations once a purchase has been completed.
Custom Orders
Custom or personalized products and services are created specifically for each customer. As a result, custom orders are non-refundable and non-cancelable once work has begun.
Physical Products
If you purchase a physical product from us and it arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review your request and, if approved, provide a replacement or another appropriate resolution at our discretion.
We do not accept returns or offer refunds for:
- Buyer’s remorse
- Incorrect orders placed by the customer
- Shipping delays caused by the carrier
- Items that have been used, worn, altered, or damaged after delivery
Chargebacks
If you experience an issue with your order, please contact us before filing a chargeback with your payment provider. Fraudulent or abusive chargebacks may result in the suspension of future purchases and may be disputed with supporting documentation.
Order Issues
If you have questions or believe there is an issue with your order, please contact our customer support team as soon as possible. We are committed to working with customers in good faith to resolve legitimate concerns.
By completing a purchase from BMB Ventures LLC, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Need help?
Contact us at hello@bmbventures.net for questions related to refunds and returns.